Work at Skilling

Type of contract

• Area: Marketing and Commercial
• Contractor type
• Working hours: 40 hours per week, 8 hours per day
• Salary according to experience
• 25 holidays
• Local country bank holidays
• Remote position
• Working time: from 8 am to 5 pm CET and during the summer time 8 am to 5 pm CEST
• Reporting to the Global Head of CRM

What you will do

• Excellent knowledge of CRM tools to design and execute strategies to manage client relationships and lifecycle.
• Understand and analyze customer data, build dashboards, and report on results to support objectives and improve conversion and retention rates.
• Hands-on experience working with different databases, BI tools, scoring of clients, and creating and segmenting complex audiences in different cohorts using attributes and events to understand behaviours, identify patterns, and communicate with our clients with the right message, using the right channel at the right moment. Clients' lifecycle management. Experience using a CDP like Segment will be a plus.
• Plan data-led lifecycle and churn reduction tactics and oversee implementation in a customer-first manner to improve the KPIs of the area in terms of onboarding, activation, retention, and reactivation of clients.
• Analyze churn reasons and conduct surveys and other tools to measure customer experience to determine why customers are leaving.
• Design, build, and refine workflows using Salesforce Marketing Cloud and the company platforms to support CRM digital campaigns and ongoing requests from the business using email marketing, push notifications, SMS, in-app messaging and WhatsApp.
• Loyalty program management, promotional, and activation campaigns.
• Conduct A/B or Multivariant testing to drive performance optimization.
• Work collaboratively to understand business and customer needs and advise on industry best practices and standards related to CRM communications.
• Collaborate with cross-functional teams to coordinate featured assets, content, and translations to ensure campaigns run optimally using Asana to run CRM multichannel campaigns.
• Understanding of email deliverability, integrations and technical requirements for Product and Development teams will be a plus.

Who you are

• Have experience of more than 3 years working as a CRM manager in a fast-paced environment.
• Have experience with or are willing to learn Salesforce CRM and Salesforce Marketing Cloud.
• Have basic knowledge of HTML, CSS, and Ampscript to build communications and personalizations.
• Know how to build dashboards with BI tools.
• Hands-on person and self-starter with a get-it-done attitude, with the ability to drive projects with minimum supervision from inception to completion with the ability to meet tight deadlines.
• Self-taught and independent.
• The ability to work on multiple projects at once.
• Strong analytical skills.
• Team player, flexible and adaptable.
• Positive attitude with a solution-driven mindset.
• Detail-oriented. Impeccable attention to detail and accuracy.
• Experience creating journeys and newsletters.
• Experience building communications via different channels: emails, push notifications, SMS, in-app messaging, and WhatsApp.
• Understanding or at least interest in the Financial, Fintech sector.

Who we are

“Join. Trade. Grow” Skilling is a different CFD and FX trading platform. We are shaking up an industry by making trading simple and available to all. When trading is easier to understand, it gives our clients the confidence to make better investment decisions.

We believe that great people working in a great way make Skilling a great company. Skilling now has over 80 staff working from offices in Cyprus, Malta, Spain, Latam, and Asia. We were built with an agile culture from the ground up. Skilling was launched in 2019 and is backed by experienced investors. Be part of the adventure!

Interested in shaping the future of trading with us?

We'd love to talk. Reach out to us at [email protected]

We’re scaling at Skilling!

We are seeking an individual to fit the role of a Junior Dealer to join our team. The role entails working closely with our Trading Team and reporting directly to the Director of Trading.

Responsibilities

• Responding, investigating and resolving various incidents related to many systems
• Managing trades from inception to post-trade analysis, including building trades, pre-trade analysis, execution.
• Oversee several systems simultaneously with attentiveness to details
• Generate reporting
• Provide support to other departments within the company
• Handling inquiries and provide prompt, accurate and professional responds
• Responsible to interact with admins and troubleshoot any issues that arise in the day-to-day operations of the client and broker business
• Ensuring compliance with regulations and that best execution policies are adhered to, including internal compliance during the performance of your role
• Follow the procedures and documentation for trading/operations best practices; leverage the use of technology to provide efficiencies in all areas of the trade/reconciliation process
• This position requires shift work on a rotation basis

Prerequisites

• University degree in Finance, Maths or any other related field
• 1 + years of relevant working experience
• Excellent command of the English language
• Very good numerical and analytical skills
• Excellent knowledge of Excel
• Good communication and interpersonal skills
• Ability to work in shifts including night shift
• Possess problem solving skills
• Organizational skills and detailed oriented
• Advance CYSEC certificate
• Experience with MT4 and MT5
• A high level of professionalism and personal integrity
• Ability to work under pressure

Bonus Points

• Experience in working with cBroker, MT4 and MT5 platforms and One Zero bridge

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment which offers career prospects and rewards to thriving members of the team.

Who we are

Skilling is a different CFD and FX trading platform.. We are disrupting an industry by making trading simple and available to everyone. When trading is easier to understand, it gives our clients the confidence to make better investment decisions.

We believe that great people working in a great way make Skilling a great company. Skilling now has over 80 staff working from offices in Cyprus, and Malta, and is built from the ground up with a group level agile culture.

Skilling is backed by experienced investors. Now, we are getting ready for launch and we want to hit 2024 running. Be part of this new adventure and apply now!

Interested in shaping the future of trading with us?

We'd love to talk. Reach out to us at [email protected]

We’re scaling at Skilling!

The Payment Officer is responsible for managing all aspects of payments, ensuring seamless communication with payment service providers and gateways to address any issues that may arise daily. Skilling operates internationally and has service agreements with payment processors worldwide, to ensure all our customer payment needs are met.

If you want to be a part of a growing, dynamic company, you consider yourself to be agile and able to handle multiple projects at once, whilst maintaining a good eye for detail, then you are the person we are looking for!

Even though the role is open to remote work, the candidate is ideally based in Cyprus in order to work hand in hand with the team directly involved in payments and also be in a position to enhance the learning experience.

What you will do

• Monitoring the day to day movements over the gateways to the CRM of Skilling and the PSPs.
• Take ownership of the communication with the PSPs on the ongoing developments and the technical errors which may arise from time to time.
• Take ownership of the communication with the gateways and raise the necessary ticket with their support departments reporting the bugs which arise with the PSPs.
• Assist in the performance analysis of PSPs and contribute to the development of management weekly report.
• Aid the Training Team to plan, deliver, review, and analyze ongoing payments training sessions for Agents from all Departments.
• Pre-empt possible issues and bring potential solutions forward for implementation.
• Work together with the operations team in order to continuously improve internal systems and enhanced capabilities, throughout.
• Give operational feedback to the Head of Payments as requested with the given deadlines.
• Work closely with the Head of Payments in the research process for new payment processors and methods; the review of the services and the full onboarding process.
• Ad hoc tasks as required by the payments section.

Who you are

• Teamwork and team communication is a number one priority for you.
• Logical and methodical approach to work.
• A good eye for detail and maintaining the highest standards at all times.
• Adaptable and able to find creative solutions to problems.
• Good time management and ability to prioritise tasks effectively in the environment of a 24/7 business.
• Fluent in English; excellent communication skills both written a verbal
• Excellent organisation skills and ability to prioritise and handle multiple tasks.
• Able and willing to soak up information and able to work on your initiative.

Bonus Points

• Experience in the Payment world within the online FX or Gaming industry.
• Holding or reading a certification in payments and or fraud.
• CySEC certification (AML, Basic or Advanced certification).

What you get

• Modern FinTech startup environment in a sunny climate.
• Team lunches, office drinks & snacks, smoothies.
• Clean and modern, a spacious working environment with the option to remote work.
• Medical cover.
• 25 days holiday, bank holidays and flexible policy to balance your life with work.

Who we are

“Join. Trade. Grow” Skilling is a different CFD and FX trading platform. We are disrupting an industry by making trading simple and available to everyone. When trading is easier to understand, it gives our clients the confidence to make better investment decisions.

We believe that great people working in a great way make Skilling a great company. Skilling now has over 80 staff working from offices in Cyprus, Malta and Spain and is built from the ground up with a group level agile culture. Skilling was launched in 2019 and is backed by experienced investors. Be part of this new adventure and apply now!

Interested in shaping the future of trading with us?

We'd love to talk. Reach out to us at [email protected]

The Role

We are seeking a Senior Copywriter with exceptional creativity and experience in the trading/finance industry to join our dynamic team.

As a Senior Copywriter at Skilling.com, you will be responsible for crafting compelling copy across a diverse range of content styles and formats, including but not limited to product and new feature updates, email marketing, email reminders, push notifications, banner copy, SMS, WhatsApp, in-app messaging as well as SEO and website content.

This role requires a keen understanding of:

• The trading industry and our bespoke trading platform.
• How to produce content across all branches of digital marketing (PPC, SEO, CRM, Promotions and Campaigns, etc.) and Product.
• The ability to tailor content to meet internal & external stakeholder expectations.
• How to address both newbie and expert level traders in order to craft content that inspires and motivates new sign ups to our platform.

Content is the cornerstone of our marketing operations and a critical part of our digital marketing success!

Responsibilities

• Create, oversee and manage our content calendar to ensure that content objectives creation KPIs are delivered according to schedule.
• Develop engaging and persuasive copy for various platforms including emails, SMS, push notifications, website, blog and more.
• Craft CRM content including email marketing, push notifications, SMS, WhatsApp, and in-app messaging to nurture leads and retain customers.
• Produce product, promotional and campaign content such as mailers, reminders, SMS, push notifications, landing page content, and banner copy to support marketing initiatives.
• Work closely with the marketing and design teams to ensure brand consistency and alignment with overall marketing strategies.
• Conduct thorough research on industry trends, market insights, and competitor analysis to inform content creation.
• Edit and proofread content to ensure accuracy, clarity, and adherence to brand guidelines.
• Stay up-to-date with industry best practices and emerging trends in copywriting and digital marketing.
• Understand the power and place of AI in today’s digital marketing world.

Prerequisites

• Bachelor's degree in Marketing, Communications, English, or related field.
• Native English speaker or speaks English at a high working proficiency level.
• 5+ years of experience in copywriting, experience in the trading/finance industry is a must.
• Proven track record of creating high-quality content across various formats and platforms.
• Strong understanding of SEO principles and best practices.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Proficiency in content management systems (CMS) and marketing automation tools.
• Attention to detail and a commitment to delivering accurate, error-free content.
• Creative thinking and problem-solving skills.
• A good understanding of AI prompt engineering.

Key Performance Indicators (KPIs)

Content Type	Weekly KPI	Monthly KPI
Topical Authority/Entity content	3-5 entity based pieces of content	15-20 entity based pieces of content
CRM Content:
Email Marketing	3-5 pieces of content for Sequences and broadcasts (entity based). There can be more requests depending on the week.	15-20 pieces of content for Sequences (entity based). There can be more requests depending on the week.
Push Notifications	8 pieces of content for Sequences and broadcasts (entity based). There can be more requests depending on the week.	32 pieces of content for Sequences and broadcasts (entity based). There can be more requests depending on the week.
SMS	6 pieces of content for Sequences and broadcasts (entity based)	6 pieces of content for Sequences and broadcasts (entity based)
WhatsApp	No requests until integration	No requests until integration
In-app Messaging	No requests until integration	No requests until integration
Promotional and Campaign Content:
Mailers	2-3 pieces of content (entity based)	Ad hoc mailer & LP content (8-12)
Reminders	2 pieces of content (entity based)	Approximately 8
SMS	6 (AB testing)	24
Push Notifications	6 (AB testing)	24
Landing Page Content	1	4
Banner Copy	6-12 (AB testing)